Resolving PDF Conversion Errors in Sage 100

There are a few ways to fix errors that can occur during PDF conversion in Sage 100 Paperless Office. You may encounter issues when attempting to convert documents to PDF format within Sage 100. This can be frustrating, but we’ve outlined a step-by-step process to help you resolve PDF conversion errors in Sage 100

PDF Conversion Error Message

• Error message: “Unable to Process the Lockfile” or “Printer not activated. Error code -30” occurs when printing to Sage 100 Paperless Office PDF or Electronic Delivery after installing
• Error message: ” Unable to preview (report name). The operation was completed successfully “
• Error: “cannot create PDF” or “PDF not created successfully” when printing to Sage 100 Paperless Office after installing a Microsoft Windows 10 Update.

Potential Causes of PDF Conversion Errors in Sage 100

PDF conversion errors in Sage 100 can occur due to various reasons, including:

• Corrupted printer driver configurations
• Outdated or conflicting printer settings
• Issues with the print spooler service

Solution: Clearing Printer Settings and Reinstalling the PDF Converter

We recommend that you follow these steps to clear existing printer settings and reinstall the PDF converter:

Step 1: Remove Existing Printers and Faxes

1. 1. Go to the Control Panel.
   2. Open the Printers/Faxes folder.
   3. Delete all printers or faxes present.

Step 2: Clear Printer Driver Configurations

Clearing printer driver configurations involves removing any outdated or conflicting settings that may be causing PDF conversion errors in Sage 100. Open the Registry Editor and navigate to the HKEY\LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers key. Inside this key, delete all sub-keys within the Version-2 and Version-3 keys, but not the keys themselves. This will help reset the printer driver configurations and potentially resolve PDF conversion issues.

1. 1. Open the Registry Editor (regedit) from the Start menu.
   2. Back up the Registry as a precaution.
   3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers.
   4. Under this key, delete all sub-keys inside the Version-2 and Version-3 keys, but not the keys themselves.
   5. Close the Registry Editor.

Step 3: Clear Printer Driver Files

Clearing the printer driver files is a crucial step in the process of resolving PDF conversion errors in Sage 100. This involves removing outdated or conflicting files and folders related to printer drivers, which can cause issues during the conversion process.

Step-by-step Guide:

1. 1. Open Windows Explorer and navigate to the %systemroot%\system32\spool\drivers\w32x86 folder.
   2. Inside the w32x86 folder, delete all files and subfolders within the 2 and 3 folders, but not the folders themselves.
   3. Additionally, delete any folders starting with "hewlett_packard," "hphp," or similar names.

Significance:

Clearing the printer driver files helps to remove any corrupted or conflicting files that may be interfering with the PDF conversion process. It's an essential step in ensuring that the PDF converter functions correctly and generates accurate PDF documents.

Step 4: Reinstall the PDF Converter

1. 1. Start Sage 100.
   2. Go to File > Run and type PL_AdvanceOptions_Ui.
   3. Click OK.
   4. Install the PDF converter.

Note: Before proceeding with Step 3, we recommend stopping the print spooler service by opening a command prompt window and running the net stop spooler. After completing Step 3, restart the print spooler by running the net start spooler.

Step 5: Reinstall Printers

You’ll need to reinstall all printers on your system once you’ve completed the reinstallation process. If you have a network script available to install printers, you can use it to simplify the process. Otherwise, you’ll need to manually reinstall each printer.

FAQs For Resolving PDF Conversion Errors in Sage 100

Q. Why am I encountering PDF conversion errors in Sage 100?

A. PDF conversion errors can occur due to reasons including but not limited to corrupted printer driver configurations, outdated or conflicting printer settings, or issues with the print spooler service.

Q. How do I resolve these PDF conversion errors?

A. You can follow the steps outlined in this guide, which include removing existing printers and faxes, clearing printer driver configurations and files, reinstalling the PDF converter, and reinstalling printers.

Q. Do I need to backup the Registry before making changes?

A. Yes, we recommend that you backup the Registry as a precautionary measure before making any changes to it. This will allow you to restore the Registry if any issues occur during the process.