Users encounter an issue where the Daily Transaction Register hangs on “Processing Daily Transaction Register” in Sage 100 on Windows 11. Let’s look at the causes and solutions for the Sage 100 Daily Transaction Register Hanging error when running the app on Windows 11.
Cause of Sage 100 Daily Transaction Register Hanging Issues on Windows 11
Sage Engineering is currently researching this issue.
This issue is known to occur on Windows 11 Version 22H2 workstations.
Resolution of Sage 100 Daily Transaction Register Hanging Issues on Windows 11
Caution: This solution requires advanced knowledge of your computer’s operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions.
Sage Engineering is currently researching this issue.
This issue is only known to occur in Sage 100 32-bit versions on Windows 11 22H2 or 23H2 workstations.
Possible Workaround for Sage 100 Daily Transaction Register Hanging Issues on Windows 11
Switch to Sage 100 64-bit Version
Note: The 64-bit version is only available with Sage 100 2021 or higher.
Upgrading to the 64-bit version of Sage 100 2021 or higher is a potential solution to resolve the Daily Transaction Register hanging issue. Here are the steps to convert to the 64-bit version:
- Locate the Upgrade Guide included with the Installation files for Sage 100 2021 or higher.
- Follow the instructions in the Upgrade Guide to perform a complete upgrade from your current 32-bit version to the 64-bit version.
- The upgrade process may involve backing up your data, uninstalling the previous version, and installing the new 64-bit version.
- After the upgrade, you can use the Daily Transaction Register without encountering the hanging issue on Windows 11.
Close Hung Task and Reprint Daily Transaction Register
If upgrading to the 64-bit version is not an option, you can close the hung task and reprint the Daily Transaction Register directly from the menu. Here’s how:
- Open the Task Manager by pressing Ctrl + Shift + Esc or by right-clicking on the taskbar and selecting “Task Manager”.
- In the Task Manager, locate the “Sage 100” process that is hung or not responding.
- Right-click on the process and select “End task” to force-close it.
- Navigate to the appropriate menu for the Daily Transaction Register (e.g., Sales Order > Main > Daily Transaction Register).
- Run the Daily Transaction Register report again.
Additional Notes on Sage 100 Daily Transaction Register Hanging Issues on Windows 11
This issue can also occur in the Payroll module when printing the second report (e.g., when printing the Payroll Data Entry Audit Report followed by the Employer’s Expense Summary, it may hang while printing the Employer’s Expense Summary).
FAQs For Fix Sage 100 Issues Daily Transaction Register Hanging
Q. I’m experiencing issues with the Daily Transaction Register hanging in Sage 100 on Windows 11. What should I do?
A. First, check if you’re running the 32-bit version of Sage 100 on Windows 11 Version 22H2 or 23H2. If so, consider upgrading to the 64-bit version of Sage 100 2021 or higher. Alternatively, you can close the hung task and reprint the Daily Transaction Register directly from the menu.
Q. Is this issue limited to the Daily Transaction Register?
A. No, this issue can also occur in the payroll module when printing the second report, such as when printing the Payroll Data Entry Audit Report followed by the Employer’s Expense Summary.
Q. I’m running the 32-bit version of Sage 100 on Windows 11, and we’ve been experiencing issues with the Daily Transaction Register hanging. Should we upgrade to the 64-bit version?
A. If you’re encountering the Daily Transaction Register hanging issue on Windows 11 Version 22H2 or 23H2 while running the 32-bit version of Sage 100, upgrading to the 64-bit version of Sage 100 2021 or higher is recommended. The 64-bit version is designed to be more compatible with the latest Windows operating systems and may resolve the issue you’re facing.
Q. We’ve tried closing the hung task and reprinting the Daily Transaction Register, but the issue keeps recurring. What should we do next?
A. If you’ve tried closing the hung task and reprinting the Daily Transaction Register directly from the menu, but the issue keeps recurring, it’s advisable to contact Sage Support for further assistance. They may be able to provide additional troubleshooting steps or identify any underlying issues specific to your system configuration or data.
Q. Our company is considering upgrading to the 64-bit version of Sage 100, but we’re concerned about the process. Can you provide more details on what’s involved?
A. Absolutely! Upgrading to the 64-bit version of Sage 100 involves a few steps. First, you’ll need to locate the Upgrade Guide that comes with the Installation files for Sage 100 2021 or higher.
The process involves backing up your existing data, uninstalling the previous 32-bit version, and then installing the new 64-bit version. It’s crucial to follow the instructions carefully and ensure that your data is properly backed up before proceeding.
Q. We’ve upgraded to the 64-bit version of Sage 100, but we’re still experiencing some issues with the Daily Transaction Register. What should we do?
A. If you’ve upgraded to the 64-bit version of Sage 100 and are still experiencing issues with the Daily Transaction Register, you can reinstall Sage 100 on your system.
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