Sage Intacct, a comprehensive cloud financial management system, occasionally encounters errors that can interrupt financial reporting and analysis processes. One such error is XL03000003, related to XML parsing during the retrieval of trial balances. This technical document outlines the nature of the error, its implications, and the resolution applied by the developers at Sage Intacct.
Error Code: XL03000003
Description: XML Parse schema error: Error 1871: Element 'start date': This element is not expected. Expected is one of (show zero balances, showdeptdetail, showlocdetail, reporting book, and books, including reporting book, statistical, department id, dept_subs, locationid).
Context: Retrieving trial balances
Implications: The error occurs due to an unexpected element ('start date) in the XML request schema sent to Sage Intacct's API for retrieving trial balances. This misalignment with the expected schema prevents the successful execution of the command, leading to the failure of obtaining trial balances.
Technical Analysis of Sage Intacct Error Code: XL03000003
The error message indicates a discrepancy between the expected and actual structure of the XML request. Specifically, the 'start date' element is present where it is not anticipated by the API's schema. This fails to parse the XML document correctly, halting the operation.
- Expected Elements: The schema expects elements such as showzerobalances, showdeptdetail, showlocdetail, reportingbook, adjbooks, includereportingbook, statistical, departmentid, dept_subs, and locationid, among others.
- Misplaced Element: 'startdate' is identified as misplaced or unexpected in the context of the API call being made.
Resolution for Sage Intacct Error Code: XL03000003
The developers at Sage Intacct have identified and addressed the issue underlying error XL03000003. The resolution involved modifying the API or the XML schema to either appropriately handle the 'startdate' element or to ensure that the request conforms to the expected schema without including unexpected elements.
Action for Users
Following the fix applied by Sage Intacct developers, users encountering this error should no longer face issues related to this specific XML parsing error. To benefit from the resolution:
- Update Your Integration: Ensure any custom integrations or third-party applications interfacing with Sage Intacct are updated to align with the latest API specifications and changes.
- Review API Requests: Verify that the structure of XML requests sent to Sage Intacct conforms to the current API documentation, especially concerning the elements expected within the trial balances retrieval call.
Conclusion
The error XL03000003 highlights the importance of precise alignment between API requests and the expected schema for successful data retrieval in complex financial systems like Sage Intacct. The prompt identification and resolution of such errors by the developers ensure the reliability and efficiency of financial reporting workflows, minimizing disruptions for users and organizations relying on Sage Intacct for financial management.
If you’re still facing this issue, feel free to get in touch with our team.
FAQs
Q. What is Sage Intacct Error XL03000003?
A. Error XL03000003 is an XML parse schema error encountered in Sage Intacct when retrieving trial balances. It occurs due to the presence of an unexpected 'start date' element in the XML request, which is not anticipated by the API's schema, leading to a failure in executing the command.
Q. Why does Error XL03000003 occur?
A. This error occurs because the XML request sent to Sage Intacct contains the 'start date' element which is not expected according to the API's defined schema. The schema expects other elements, such as show zero balances, showdeptdetail, and showlocdetail, but not 'startdate' in the context of the call made.
Q. How does Error XL03000003 affect the retrieval of trial balances?
A. The presence of an unexpected element in the XML request leads to a parsing error, preventing Sage Intacct from processing the request correctly. As a result, users cannot retrieve trial balances, impacting financial reporting and analysis processes.
Q. How has Sage Intacct addressed Error XL03000003?
A. The developers at Sage Intacct have applied a fix to address this error, ensuring that the 'startdate' element is either handled appropriately or that the XML request conforms to the expected schema. This resolution eliminates the issue, allowing for the successful retrieval of trial balances.
Q. What should I do if I encounter Error XL03000003?
A. If you encounter this error, ensure that your integration or application is updated to match the latest API specifications provided by Sage Intacct. Verify the structure of your XML requests for compliance with the expected schema. If problems persist, contact Sage Intacct support for further assistance.
Q. Can I prevent Error XL03000003 in my future API requests?
A. To prevent this error, carefully structure your XML requests according to Sage Intacct's current API documentation, ensuring that all elements are correctly placed and that no unexpected elements are included. Regularly updating your integrations and staying informed on Sage Intacct API changes can also help avoid similar errors.
+1-800-829-8610