Troubleshooting Sage Intacct Failed to Post Error

Sage Intacct integration aims to streamline invoicing and payment tracking, but hurdles can still arise.

Error message: Failed To Post.

Occurs if a project isn’t linked in Sage Intacct. Resolve by exporting the project to Sage Intacct following the provided steps.

Here’s a breakdown of common error messages and how to resolve them.

Failed To Post

When you encounter the “Failed To Post” error message, it typically indicates that there’s an issue with linking your project in Sage Intacct. This can happen if the project hasn’t been properly exported to Sage Intacct. To resolve this, you’ll need to ensure that the project is correctly linked in Sage Intacct by following the steps outlined in our guide. Once the project is successfully exported and linked, you should be able to post your invoices without any further issues.

The Entry Is Not Attached to a Valid Service Item

This error message appears when attempting to post an invoice to Sage Intacct and can occur if the ITEM/DESCRIPTION field is left empty or if the selected item isn’t linked to any tasks or labor codes. To address this, click on the GRAY ARROW in the ITEM/DESCRIPTION field and choose an item that is associated with a specific labor code or task. By ensuring that all necessary fields are properly filled out, you’ll be able to post the invoice successfully.

Project (Placeholder) Is Not Active

If you receive the “Project (Placeholder) Is Not Active” error message, it means that the project you’re trying to post your invoice for isn’t active in Sage Intacct. To resolve this issue, you’ll need to navigate to Sage Intacct, locate the inactive project, and change its status to ACTIVE. Once the project is active, return to and attempt to resync the invoice. If this was the only issue, the invoice should now sync without any problems.

Duplicate Project ID

The “Duplicate Project ID” error occurs when there’s already a project with the same ID in Sage Intacct as the one you’re trying to export from. To rectify this, you’ll need to change the ID of your project to ensure it’s unique before attempting to export it to Sage Intacct again. Once the ID has been updated and saved, you should be able to export the project without encountering any further issues.

Cannot Figure Out the Country Code

Mismatched country formatting between and Sage Intacct triggers the “Cannot Figure Out Country Code” error. To address this, verify that the country spelling matches the spelling in Sage Intacct exactly. Once the formatting is consistent, attempt to export the project again. This should resolve the error and allow the sync to proceed smoothly.

Inserted Value Is Too Large for the ‘Comments’ Field

Exceeding the 200-character limit in the Client Notes field triggers the “Inserted Value Is Too Large for the ‘Comments’ Field” error. To fix this, review and shorten the notes in the Client Notes field to 200 characters or less. Once the character limit is within the accepted range, you should be able to post the project without encountering any further issues.

Invalid Project Manager Entered

If you encounter the “Invalid Project Manager Entered” error message, it means that the project manager assigned doesn’t exist in Sage Intacct. To resolve this, ensure that the project manager is added as an employee in Sage Intacct before attempting to post the project. Alternatively, you can push the project manager from Sage Intacct. This ensures that the necessary personnel are in place for the project to sync successfully.

Encountering an error not listed here? Reach out to our support team for assistance with Sage Intacct integration.

Here are Some FAQs for a related topic

What should I do if I encounter the "Failed To Post" error message?

If you see the "Failed To Post" error message, it indicates that there's an issue with linking your project in Sage Intacct. To resolve this, follow the steps outlined in our guide to export and link the project correctly in Sage Intacct. Once the project is successfully linked, you should be able to post your invoices without any further issues.

How can I address the "The Entry Is Not Attached to a Valid Service Item" error?

The "The Entry Is Not Attached to a Valid Service Item" error typically occurs when attempting to post an invoice to Sage Intacct. Ensure that the ITEM/DESCRIPTION field is properly filled out and linked to a specific labor code or task. Click on the GRAY ARROW in the ITEM/DESCRIPTION field to select a valid item associated with the required labor code or task.

 What should I do if I receive the "Project (XYZ) Is Not Active" error message?

If you encounter the "Project (XYZ) Is Not Active" error, it means that the project you're trying to post your invoice for isn't active in Sage Intacct. Navigate to Sage Intacct, locate the inactive project, and change its status to ACTIVE. Once the project is active, return to and attempt to resync the invoice. It should now sync without any problems.

How do I resolve the "Duplicate Project ID" error?

The "Duplicate Project ID" error occurs when there's already a project with the same ID in Sage Intacct as the one you're trying to export from. Change the ID of your project to ensure it's unique before attempting to export it to Sage Intacct again. Save the updated ID, and then export the project.

What should I do if I encounter the "Cannot Figure Out Country Code" error?

The "Cannot Figure Out Country Code" error indicates mismatched country formatting between Sage Intacct. Verify that the country spelling matches the spelling in Sage Intacct exactly. Correct any discrepancies and attempt to export the project again.

 How can I fix the "Inserted Value Is Too Large for the ‘Comments’ Field" error?

To address the "Inserted Value Is Too Large for the ‘Comments’ Field" error, review and shorten the notes in the Client Notes field to 200 characters or less. Once the character limit is within the accepted range, you should be able to post the project without encountering any further issues.

What should I do if I encounter the "Invalid Project Manager Entered" error message?

If you receive the "Invalid Project Manager Entered" error message, ensure that the project manager assigned exists as an employee in Sage Intacct. Add the project manager in Sage Intacct or push them from Sage Intacct. This ensures that the necessary personnel are in place for the project to sync successfully.