Sage Intacct sync error: Intacct user authentication failure

Sage Intacct is a cloud-based accounting and financial management system. It works by helping enhance the productivity of the finance team. It also frees up the time of the finance leaders so they can focus on the business development aspects. 
In this article, we will take a look at some common sync errors that you might encounter between Released and Sage Intacct. This article also offers simple-to-implement solutions to resolve them. By understanding the main causes and the subsequent solutions required to fix these problems, you will be well-equipped to maintain a seamless integration between both systems. The Sage Intacct sync error: Intacct user authentication failure is one of the most common errors. Let us take a look at the main reasons and the subsequent solutions of the same. 

Reason for the Sage Intacct sync error: Intacct user authentication failure

Let us take a look at the two possible reasons for this error to occur:

• Incorrect Sage Intacct login information entered in Bill.com℠ 
• The sync user has "Enable Two-Step Verification" enabled, however the "Web Services Only" is not enabled

Solutions to fix Sage Intacct sync error: Intacct user authentication failure

Check if the Login details entered are incorrect. For this Reenter Sage Intacct login information in Bill.com:

• Start by Selecting Settings
• Go Under Sync
• Now select Setup
• Next, click Select Login Info
• After this Select Edit
• Enter Sage Intacct Admin Login credentials
• Finally, Select Save

Also Checkout -> Sage Intacct Error Required Field ‘Customer ID’ is Missing

Web Services only is not enabled

Be sure to Enable Web Services Only for the sync user in Sage Intacct:

• Start by clicking on Select Company
• Next, Select Users
• Now Select Edit next to the sync user
• Finally, Enable Web Service Only

Web Services Only is enabled

In case the web services only is enabled, or two-step verification is off, and the error still occurs, implement the following steps for the Sage Intacct sync user login information

• In Sage Intacct, reset the password for the sync user
• After the new password has been created, reenter Sage Intacct login information in Bill.com

In the case of Entity ID

• In the case of Single-Entity accounts:
  
  • Start by Editing the login info and removing Entity ID. Entity ID is not required.
• In the case of Multi-Entity accounts syncing at the Entity level:
  • Confirm the Entity ID in Sage Intacct:
    • Navigate  to Company 
    • Click on Entities
    • Now Confirm the Entity ID for the Entity that will be syncing with Bill.com
    • Finally, Reenter the Entity ID in Bill.com
    • Lastly, select Save

Conclusion

So, there you have it friends, this is all that we have at the moment related to Sage Intacct sync error: Intacct user authentication failure. How did you find this article? Do let us know in the space below and we would love to hear from you. 

FAQs For Sage Intacct sync error: Intacct user authentication failure

Q. What is the reason for receiving an error about an invalid Web Services authorization?

A. In case your Web Services call, AJAX gateway call, or SDK function fails with the following error, it implies that your Web Services sender ID has not been authorized for the target company.

Q. How can one get a Web Services developer license?

A. Generally the term “Marketplace Partners” is used for companies that develop add-ons and applications that integrate with Sage Intacct. 

Q. Is it possible to change the password for my Web Services sender ID?

A. If you need to change the password for a Web Services sender ID, open a case with Sage Intacct’s support team by logging in to the Sage Intacct Community.